New
Chatbot greets you smarter and helps faster than ever
The chatbot now welcomes you with helpful tips, quick buttons, and reminders to get started. It also suggests questions so you can find answers easily.
January 2026
New
Skip the pre-chat form when we already know you
If you've chatted before or you're logged in, you won’t have to fill out the pre-chat form again. This makes starting a chat quicker and easier for you.
New
Easily explore new features with our updated menu
We've added new pages to show off our AI Agents, Conversational Forms, and Minds features. Plus, the main menu now has a dropdown to help you find these features faster.
New
See all your notifications in one place, with easy workspace switching
You can now view notifications from all your workspaces together, and it’s easier to jump to the right workspace when you pick a notification.
New
New chats start in smart mode and show you waiting messages
When you open a new chat, it now starts with helpful AI suggestions ready. Plus, you'll see a badge showing how many teaser messages are waiting for you before you even open the chat.
New
Choose cool new icons and colors for your chat button
You can now pick from six new chat button icons and three color styles to match your look perfectly. The colors even adjust automatically so your button always stands out.
New
Easier navigation with a smaller, simpler sidebar
You can now shrink the main sidebar to just icons, making more room on your screen. Menus stay handy with floating dropdowns, and the sidebar adjusts automatically on key pages.
New
You can now add your website when filling out contact forms
We've added a new website field to contact forms so you can share your website easily. This info will appear in your contact details and be included whenever your contact info is shared or exported.
New
Easier and clearer consent forms with better previews
You’ll now see a more accurate preview of consent messages before chat starts, and making changes to those messages is simpler and clearer.
New
Your chat widget now shows teaser videos and a quick start form
We've added small video messages to the chat widget to grab your attention and included a short form before the chat begins so you can get help faster.