1 month ago
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Skip the pre-chat form when we already know you

Monday, January 26, 2026·1 min read

If you've chatted before or you're logged in, you won’t have to fill out the pre-chat form again. This makes starting a chat quicker and easier for you.

We noticed it can be annoying to fill out the same info every time you start a chat. Now, if you're a returning visitor or logged in, we can skip that step completely by remembering your details.

This means you get to jump straight into the conversation without the extra form, saving you time and effort. Plus, if you refresh the page during a chat, you won’t have to re-enter anything either.

It’s a small change that makes chatting smoother and a bit more personal, just like talking to a friend who already knows you.

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