What&#x27;s New

Chat directly with our AI on Telegram through private messages

You can now talk to our AI assistant one-on-one using Telegram DMs. This makes it easier and more personal to get help or answers without needing to be in a group chat.

Your dashboard feels faster, smarter, and easier to navigate

Pages like your inbox, scoring, workflows, and analytics now load smoothly with helpful loading screens and respond quicker. Plus, new keyboard shortcuts and helpful badges make using your inbox simpler and more accessible.

Fixed

Better error messages when conversations don’t load

If something goes wrong loading your conversations, you’ll now see clear messages that explain what happened. This helps you know if your session expired or if there’s another issue.

Keep track of contacts and messages easily with new smart tools

You can now automate tasks, score and sort your contacts, see all conversations in one place, and get clear reports from all channels. Plus, messaging across apps works smoother and safer.

Your files are now stored and cleaned up automatically based on your plan

Files you upload are tracked and removed automatically after a set time, depending on your subscription. Plus, we keep your data more private by hiding IP details.

Fixed

You can now scroll smoothly through emojis and GIFs

Emoji and GIF pickers now let you scroll without any hiccups, making it easier to find the perfect one.

Fixed

Better error messages when GIFs can’t load

Now if there’s a problem loading GIFs, you’ll see a clear error and a Retry button instead of just 'No GIFs found.'

Your session recordings are now safer and smarter

We fixed important bugs to keep your recordings complete and reliable, and added new tools to better analyze and understand your sessions.

You can now search and send GIFs in chat

Visitors and agents can easily find and share fun GIFs right inside the chat. Also, messages from agents now show up instantly without needing to refresh.