We cleaned up how visitor info like email and name are handled
We've made visitor info simpler by moving email and name storage to a better place, so your data is more organized and everything works more smoothly.
We removed old, unused spots where visitor emails and names were stored and now keep all that info in one clear place. This means when you interact with visitors, their identity details are handled more cleanly and reliably.
By doing this, we've made sure that your visitor data stays consistent and easier to manage. You'll notice fewer glitches or confusion around visitor emails and names, especially when receiving messages or filling pre-chat forms.
Behind the scenes, updates and tests were done to make sure this change sticks without causing problems. This helps your experience stay seamless while we keep improving how your visitor information is handled.