You can now search and send GIFs in chat

Want to add some fun to your chats? We’ve added a GIF picker so you can search for trending GIFs and send them directly in your conversations. Both visitors and agents can use this new GIF tab right alongside emojis to brighten up their messages.

Plus, if you’re chatting live, agent messages — including those GIFs — will now appear right away, so you won’t miss a thing or have to reload the page. It’s all smoother and more lively, making your chat experience more engaging and responsive.