You can now manage Discord escalations right from your messages

Now, when you see an escalation message on Discord, you can quickly take or resolve it using handy buttons right there in the chat. This means less switching between apps and faster responses.

Plus, when someone submits a form, both your Slack and Discord channels can get notified if you want. This keeps everyone informed without extra effort.

We also made sure these new features work smoothly and reliably, so you can trust your notifications and actions to go through every time.